Refund policy
Change-of-mind returns
We accept change-of-mind returns requested within seven days of delivery. Coffee must be unopened and merchandise must be unused. You pay return postage. Email hello@guerrillaroasters.com with your order number within seven days of delivery to arrange a return.
Eligible returns receive a refund of the returned item’s purchase price, excluding original delivery charges.
Faulty, damaged or incorrect items
If an item is faulty, damaged, incorrect or does not match its description, email hello@guerrillaroasters.com with your order number and a description of the issue. Photos can help us assess the problem.
Our products come with guarantees under the Australian Consumer Law that cannot be excluded. For a major product problem, you may choose a refund or replacement. Other remedies depend on the circumstances and seriousness of the problem. We will meet our obligations under the law, including applicable reasonable return costs.
The seven-day window, unopened or unused conditions, customer-paid postage and original-delivery exclusion apply only to change-of-mind returns. They do not limit your statutory rights for faulty, damaged, incorrect or misdescribed goods. Opening or using a product does not itself remove those rights.
Return address
Contact us before sending an item so we can explain the return arrangements. This helps us manage your return and does not remove your statutory rights.
Guerrilla Roasters
70 Queen St
Moruya NSW 2537
Australia
Refund processing
We process approved refunds within five business days of receiving and assessing the return. Refunds are made to the original payment method unless we agree otherwise with you. Your bank or payment provider may take additional time to make the funds available.
Contact
Guerrilla Roasters
ABN 36 545 766 328
hello@guerrillaroasters.com